We want your order to reach you quickly and in good condition. Here’s how shipping, cancellations, and returns work.
Delivery timelines
- Inside Chattogram: within 5 days of order confirmation
- Outside Chattogram: within 10 days of order confirmation
You’ll receive an SMS or call to confirm your order before it’s dispatched, and a courier tracking update once it ships.
Delivery charges
Delivery charges are shown at checkout before you confirm your order, based on your location. [Insert your actual charge structure, e.g. ৳60 inside Dhaka, ৳120 outside Dhaka, free over ৳1500.]
Order cancellation
You can cancel your order any time before it is dispatched by contacting our support team. Once an order has been handed to our courier partner, it can no longer be cancelled but may be eligible for return.
Returns
We accept returns within [7/10/14] days of delivery if:
- The product is unused, unopened, and in its original packaging (for hygiene reasons, opened oral care items such as toothbrushes cannot be returned unless defective)
- You received the wrong item, a damaged item, or a defective product
To start a return, contact support@drsmilo.com or +880 1618-157450 (WhatsApp/call) with your order number and a photo of the issue.
Refunds
If we’re unable to deliver your order, or you’re approved for a return, we will notify you promptly and process your refund through the original payment method (or via bKash/Nagad/Rocket for COD orders where payment was already collected) within 7 working days, in line with the Digital Commerce Operation Guidelines, 2021.
Exchanges
If you’d prefer an exchange instead of a refund (e.g. wrong variant received), let us know when you contact support and we’ll arrange it alongside your return.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve it quickly.
Contact us
Email: support@drsmilo.com · Phone/WhatsApp: +880 1618-157450 / +880 1787-227949