Drsmilo (“we,” “us,” “our”) operates drsmilo.com (the “Site”). This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Account & order details: name, phone number, delivery address, email (if provided)
- Payment information: processed directly by our payment partners (bKash, Nagad, Rocket, SSLCommerz, or card gateways) — we do not store your card or mobile wallet PIN
- Device & usage data: IP address, browser type, pages viewed, collected automatically via cookies (see our Cookie Policy)
- Communications: messages you send us via WhatsApp, Facebook, phone, or email support
How we use your information
- To process and deliver your orders, including sharing your name, phone number, and address with our courier partners
- To send order confirmations, delivery updates, and respond to support requests
- To improve the Site and, where you’ve opted in, to send promotional updates
- To meet our record-keeping obligations under Bangladeshi commerce and tax law
Sharing your information
We share your information only where necessary to fulfil your order (couriers, payment gateways) or where required by law or a valid request from a Bangladeshi government authority. We do not sell your personal information to third parties.
Data security
We take reasonable technical and organizational measures to protect your data. No online system is completely secure, so we cannot guarantee absolute security, but we work to keep your information protected in transit and at rest.
Your choices
- You can ask us to correct or delete your account information by contacting support@drsmilo.com
- You can opt out of promotional messages at any time via the unsubscribe link or by telling our support team
- You can control cookies through your browser settings — see our Cookie Policy
Children’s privacy
Our Site is intended for users 18 and older. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Contact us
Drsmilo
Portland Sattar Tower (7th Floor), 1776, Strand Road, Barik Building, Chattogram, Bangladesh
Email: support@drsmilo.com
Phone: +880 1618-157450 / +880 1787-227949